Chapters
   
  1.    Are you being served
  2.    Entrepreneurs not Employees
  3.    Perception Vs Reality
  4.    Do You know your customers
  5.    Who Pays Your Salary
  6.    Stand Up for Your Customers
       Not for Your Bosses
  7.    Boss - Walk the Talk
  8.    Doing is Believing
  9.    Dig down to Build up
  10.  Who can fire the Boss
  11.  Keep Discovering